Summit Dermatology

Adult and Pediatric Dermatology

General FAQ

Please see our list of accepted insurances. If you do not see your specific insurance on that list, please contact your insurance provider to see if Summit Dermatology or Kevin Whaley, M.D., is “in-network.” You can also contact our office for additional clarification if needed.

This would be insurance specific. Please check with your insurance if you are unsure.

We do not offer free consultation, but we are happy to bill your insurance for the office visit. If there is no insurance, you will be responsible for the balance.

This will help us to keep the most current information on file for you so that we may file your claims correctly and do not have to request information from you at a later date. This will also keep us compliant with the guidelines set by Medicare and the private insurance companies with whom we are contracted.

No, we do not offer light or laser treatment.

If you are experiencing an emergency please call 911 or go to the nearest emergency room. If you are calling to schedule an appointment, we make every effort to call back on the same day. If you need to speak with a nurse regarding questions, prescription refills and pathology results, please allow 24 hours for a nurse to call back. If you feel you need to speak to someone quickly, please call our office and press “0.” This will direct you to the receptionist who can assist you.

Appointment FAQ

This will depend on your concerns when you come in as well as any needed tests or treatments. We will spend as much time as needed to address all of your concerns and questions.

Our policy states “if you are going to be more than 10 minutes late for your appointment, it is likely you will be rescheduled.” However, please call the office if you are going to be late and we can let you know if we can possibly accommodate you.

Yes, unless it is the skin on your face that needs to be evaluated.

In most cases, no. Mole removals can be time consuming and therefore will most likely need to be completed at your next visit. Your initial appointment is to address your concerns and discuss treatment options with you, as well as evaluate the mole to determine the length of time needed to remove it.

In some cases we are able to see patients on the same day that they call. This is decided on a case by case basis, and is dependent upon our schedule and the availability of our practitioners and support staff.

Billing FAQ

We require any applicable co-pays to be paid at each visit, regardless of the reason for the visit. This is also required by the insurances we are contracted with. If it is determined, after submitting the claim to insurance, that no co-pay was needed, we are happy to refund the co-pay as long as there is no outstanding balance on the patient’s account.

Any specimens we take in the office are sent to a pathologist for diagnosis. These charges are billed to your insurance separately from our office.

Almost always. However, if the provider needs a more definitive diagnosis or a second opinion, your specimen may be sent to another pathologist that may be considered “out of network” by your insurance provider. Please call our office with any questions or concerns.

Dr. Ramon Sanchez, in Galveston, Texas is the dermatopathologist we use most frequently. He specializes in pathology of the skin, and has been working with Summit Dermatology since 2000. He gets pathology results back to us quickly and his tests are less expensive for our patients. He also accepts most of our insurances and is willing to work with those he doesn’t.

Nurse FAQ

That is dependant upon the treatment you and your provider decide on as well as how your body responds to that treatment. It will also depend on how consistent you are in complying with the treatment plan. In most cases, noticeable results will not be seen for at least six weeks.

You can either contact your pharmacy and they can request a refill from us, or you can call our office. When calling our office, leave your name with spelling, daytime phone number to reach you, the patient’s date of birth and name with spelling (if you are not the patient) and the medication being requested. Please allow a nurse 24 hours to return your call.

In most cases 10-14 days. If it has been over 14 days since your appointment please call our office.

Generally, wart and molluscum treatments result in a shrinking of the visible lesions. It often takes several treatments to completely destroy the lesions and to treat those lesions that were not visible initially.